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  • DEALS DIRECTLY WITH ALL INSURANCE COMPANIES

 

  • INSURANCE SPECIALIST

 

  •  COMPLETE START TO FINISH CLAIMS MANAGEMENT

 

  • COMPLETE CONCEIRGE SERVICE         ( Rental Drop-off / Pick Up )

 

  • WE WORK FOR YOU NOT THE INSURANCE COMPANY!

 

  • FREE ESTIMATES

 

  • ON STAFF LICENSED APPRAISER

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  • FRAME SPECIALIST

 

  • WORKS ON ALL MAKES AND MODELS

 

  • EUROPEAN CAR SPECIALISTS

 

  • CUSTOM FABRICATION AND ADD ONS

 

  • OEM PAINT REFINISHING

 

  • CUSTOM PAINT REFINISHING

 

  • SPECIALTY CAR DESIGN

 

  • RAPTOR LINER (BED LINER)

 

  • SPECIALTY LIGHTING AND WIRING

 

  • RIM REPAIR AND REFIFNISHING/CUSTOM RIMS

 

  • OFF FRAME RESTORATIONS

 

  • RUST REPAIR AND PANEL REPLACEMENT

 

  • CUSTOM TRUCK WORK

 

  • FLEET REFINISHING

 

  • 23 ½ HR TOWING 

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Complete Claims Management

Filing an insurance claim can be an exasperating & confusing process. Let Action collision do the work for you. We’ll get your car back on the road safely, quickly & with the least amount of hassle possible. We also guarantee our work for the life of your vehicle.

We are the experts in the insurance claim process. From the time your car is involved in an accident until the time it is safely return back to you we will manage all aspects of your insurance claim.

COMPLETE CLAIM AND REPAIR PROCESS

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Step 1:  In the Estimate Process area the vehicle is inspected and relevant data is entered into appraisal computer systems. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that can not be seen until after the vehicle is disassembled.

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Step 2: Once the estimate is completed, the insurance company will review the estimate. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process.

 

Step 3:  In Disassembly hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering additional parts.

 

Step 4:  The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process can not begin until the shop receives all of the structural parts

 

Step 5:  In the Structure Repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer based

Measurement system is used to analyze the frame of your vehicle. This system assures an accurate repair.

 

Step 6:  The Body Repair Department replaces exterior panels, and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint preparations department.

 

Step 7: Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.

 

Step 8: Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle's systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.

 

Step 9: During the repair process the vehicle accumulates dust from the repairs. It will be cleaned. It will also be road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to its pre-accident condition.

 

Step 10: Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paper work is completed.

Insurance Claims Questions & Answers

 

Do I have to use the shop my insurance company recommends or can I take it to Action collision? 
You can always take it to Action collision. The insurance company cannot tell you where to repair your vehicle. Some insurance companies with special interests will attempt to convince or STEER you to fix your vehicle at their “PREFERRED SHOP” a shop that gives the insurance company special deals. These deals will often come at the vehicle owner’s expense, which could compromise safety and the quality of repairs. BE CAREFUL!

 

Should this happen please contact Action collision! Our professional claims handlers can guide you through this unfortunate practice Remember that it is the insurance adjuster's job to satisfy the customer and close the claim at the lowest possible cost. If you decide to use your insurance company’s preferred shop, ask if your policy contains an “elects to repair” clause, causing your insurance to be responsible for the quality of repairs and possibly loss of value.

 

 

What happens if more damage is found? 
Today’s vehicles are very complex; so it can be difficult to see all the damage during the initial inspection. Therefore, finding additional damage has become very common estimates written without a thorough disassembly of the vehicle often have overlooked additional damages. Action collision is the exception; our DFR process (Disassembly for Repair) all most always assures no surprise damage. 
If additional damage is found; it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs. 

If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 - 5 business days. Be mindful that any additional parts found to be damaged will have to be ordered and that can lead to another delay (based on availability.) 


 

 

Will my insurance rates go up? 
Your rates may or may not go up depending on who is at fault, and the type of loss; also your driving history may influence a rate increase. Your insurance agent or customer service representative can assist you in determining the impact of a given claim on your own policy premium.

 

 

What is a deductible? 
A deductible is like”co-pay" on health insurance. It is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance. 

Deductibles are commonly $100, $250, $500 and $1,000. The higher your deductible amount, the lower your insurance premium.

 

 

When and where do I pay my deductible? 
Your deductible is paid directly to Action collision when your repairs are complete. The insurance company pays us for the work performed minus your deductible. 


 

 

Can you save me my deductible? 
No. And neither can any other honest repair facility. 
Your insurance policy is a contract between you and your insurance carrier. It specifically outlines what is covered by insurance and what is going to be your financial responsibility. 

Falsely manipulating an insurance claim to advance one party's interest is unethical and in many cases it is illegal. There may be legitimate ways to reduce your cost, such as appearance allowances or "cashing out" and declining some portion of the repair. We suggest that you consult your insurance company for details. Be wary of a repair shop that offers to "cover your deductible". 


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